Frequently Asked Questions (FAQ's)
- How will my energy service change?
- Is this something NEW?
- Why would my local utility let you do this?
- Why should I do this?
- Do I pay any fees?
- Who will send me my monthly bill?
- Who do I call in case of emergency?
- How do I start saving?
- How can I save money on my utility bill?
- How about green energy?
How will my energy service change?
Your energy service is made up of two parts, supply and delivery. You can choose Astral Energy as your supplier, which means we purchase the electricity and natural gas for your home. Your local utility company (such as PSE&G, for example) will continue to safely and reliably deliver that electricity and natural gas to your home.
Is this something NEW?
The energy market is now deregulated, which means you have the freedom to choose Astral Energy for the best price on the supply of your electricity and natural gas.
Why would my local utility let you do this?
Your local utility company cannot profit from the sale of energy; they derive profits from the delivery of the electricity and natural gas to your home. Astral Energy is a qualified supplier of your local utility and works together with them to insure quality and reliability.
Why should I do this?
You do not have to switch to an alternate energy supplier. But by choosing Astral Energy, you would be saving money on the same product you already receive.
Do I pay any fees?
There are no sign up or cancellation fees and no long-term commitments - you can switch back to your utility company at any time.
Who will send me my monthly bill?
Your local utility will continue to send you one bill for both your supply and delivery. And, you still just make one payment to your local utility.
Who do I call in case of emergency?
You will continue to call your local utility’s emergency hotline. Your local utility will still own and operate the equipment to deliver the electricity and natural gas safely and reliably to your home or business. In addition to your local utility service, Astral Energy can also provide you with emergency services. Issues with water heaters, furnaces, even central air conditioning and more can be serviced by Astral Energy.
How do I start saving?
Simply call our toll free number 1-888-850-1872. All you need is your utility account number to start receiving your savings.
How can Astral Energy save me money on my utility bill?
Astral Energy has the buying power to get long-term supply at reasonable wholesale pricing directly from the companies who drill for the natural gas or generate the electricity. We pass the savings from our buying power directly to our customers in the form of discounted rates.
How about green energy?
Green energy is the future, and Astral Energy is working to help make a future of natural, clean energy a reality. For more information on how Astral Energy is getting with the green movement, please contact us.